Ordering
- Online Orders: We have a shopping cart system that's pretty straight forward. Click on the "Add To Basket" button to select what you want to buy, and then follow the prompts to complete your purchase securely online.
- Phone Orders: Give us a call on 07 4055 8472. Please have ready the stock code of the Fuglies you wish to purchase and your credit card details.
- Fax Orders: Download a fax-back order form, fill it out and then fax it back to us on 07 4055 8471.
- Military Orders: For ADF and departmental purchases our NCAGE supplier ID is Z0DY9.
Pricing
Pricing is in Australian Dollars and is GST inclusive. Discounts are available for purchases in commercial quantities of 10 or more mixed pairs.
Payment
We accept payment by Mastercard and Visa (using either the the PayPal secure payment system or the National Australia Bank's TranSact e-commerce credit card gateway), bank deposit, postal money order or bank counter cheque. Personal cheques will not be accepted.
Full payment of your order is required prior to despatch. In the case of Paypal e-cheque, bank transfer or bank cheque, your order will be sent once cleared funds have been received into our bank account.
Payment on account by commercial customers may be available by prior arrangement.
Postage & Delivery
Please allow up to 7 working days for delivery within Australia depending on the service chosen.
- Standard Delivery: 5-10 working days* by Australia Post Registered Post or Fastway Courier, depending on delivery location. Delivery to PO boxes will be by Australia Post. WA can be up to 10 business days for standard delivery.
- Courier Delivery: 2-4 working days* by Australia Post Express Post or Fastway Courier, depending on delivery location. Delivery to PO boxes will be by Australia Post.
- Priority: 1-2 working days* by Australia Post Platinum Courier service.
A tracking number will be emailed to you when your order is despatched. Click here for Australia Post online tracking and Fastway Couriers online tracking.
Standard Delivery is FREE on orders of 10 or more pairs.
Within Australia
|
Standard Delivery
|
Courier Delivery
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Priority
|
1-2 Pairs
|
$8.95
|
$10.95
|
$15.95
|
3-5 Pairs
|
$11.95
|
$14.95
|
$23.95
|
6-9 Pairs
|
$14.95
|
$20.95
|
$35.95
|
10-15 Pairs
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FREE
|
$33.95
|
$45.95
|
Delivery
|
5-7 Working Days*
|
2-4 Working Days*
|
1-2 Working Days*
|
* Please Note: Our cut-off for same day despatch on working days is midday. Orders received after midday will be despatched on the next working day. Orders received on Saturdays and Sundays will be despatched on Monday. Delivery times shown above are transit times with the carrier.
International Delivery
Yes, we ship overseas. Delivery is by Registered Air Mail post and has receipted delivery and tracking.
Air Mail
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Zone A
New Zealand
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Zone B
Asia/Pacific
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Zone C
USA/Canada/Middle East
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Zone D
Europe/Africa/S America
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1-2 Pair
|
$20.50
|
$25.00
|
$30.00
|
$35.00
|
Delivery
|
3-5 Days
|
5-7 Days
|
7-10 Days
|
7-10 Days
|
Import Duties - Overseas Orders
Some countries impose duties, taxes and tarrifs on imported goods and these charges are levied at the point of entry into that country. You, as the purchaser, is responsible for these charges that are generally paid direct to the customs or excise authorities in that country by the receiver of the goods.
Please visit the US Department of Commerce website for more information on import duties in your country.
Australian Forces Post Office (AFPO) Deliveries For Overseas ADF Personnel
The delivery charge for a qualifying AFPO order is $2.95 for 1-2 pairs and $3.45 for 3-6 pairs, to cover the cost of packaging, registration and insurance.
Enter your AFPO address and select "AFPO" as the postage method on checkout. The delivery charge will be adjusted automatically.
Please note that only official AFPO delivery addesses qualify for reduced delivery charges, and the AFPO delivery address must be shown as the delivery address on the order in the required format including:
· Serial number, rank and name of serviceman/woman
· Name of unit
· AFPO Number
Orders are shipped with all necessary customs documentation.
Packaging
Your Fuglies will be sent in a sturdy protective box with a Fuglies micro-fibre bag included.
Refunds & Returns
Click here for our Refunds & Returns Policy.
Privacy
We guarantee that any personal information given to us will remain private and confidential and is never made available to any third party for any reason whatsoever. We adopt the policies of handling personal information in line with the Privacy Commissioner's National Principles for the Fair Handling of Personal Information as stated at www.privacy.gov.au.
Our Privacy Policy can be viewed here.
